Citibank $350-$850 Unwanted Calls Class Action Settlement – Check Eligibility & Claim Process

Citibank $350-$850 Unwanted Calls Class Action Settlement: Citibank has agreed to a $29.5 million settlement to resolve allegations of making unauthorized robocalls to individuals who were not its customers. These calls, made between August 15, 2014, and July 31, 2024, violated the Telephone Consumer Protection Act (TCPA). If you were affected, you may be eligible to claim $350 to $850, or more, by December 20, 2024. This guide provides everything you need to know about the settlement, including eligibility criteria, how to file a claim, and important tips to maximize your compensation.

Citibank $350-$850 Unwanted Calls Class Action Settlement

The Citibank $350–$850 Unwanted Calls Settlement offers affected individuals a chance to receive compensation for privacy violations. With a straightforward claim process and significant payouts, it’s essential to check your eligibility and file your claim before December 20, 2024. Don’t miss this opportunity to hold businesses accountable for safeguarding consumer rights. For complete details and to file your claim, visit the official settlement website.

Background of the Case

The case, Head v. Citibank, N.A., revolves around allegations that Citibank used automated systems to contact individuals who were not its customers about overdue credit card debts. These robocalls allegedly violated the TCPA, which requires businesses to obtain prior consent before contacting individuals through automated means.

The lawsuit contends that Citibank:

• Used prerecorded voice messages without prior consent.
• Targeted individuals who had no existing relationship with the bank.

Citibank denies the allegations but has agreed to settle the lawsuit to avoid further legal expenses.

What Is the Telephone Consumer Protection Act (TCPA)?

The TCPA, enacted in 1991, is a federal law that protects consumers from unwanted telemarketing calls, text messages, and faxes. It prohibits companies from using automated dialing systems or prerecorded messages without explicit consent. Violators can face hefty fines and lawsuits.

For more details on the TCPA, refer to the official FCC website.

Who Is Eligible for Compensation?

You are eligible for this settlement if:

1. You received one or more prerecorded calls from Citibank between August 15, 2014, and July 31, 2024.
2. You were not a Citibank customer (e.g., no Citibank credit card, account, or authorized user status) when the calls were made.
3. The calls were related to past-due Citibank credit card accounts.

What Compensation Is Offered?

The settlement fund will be distributed among eligible claimants, with the following options:

1. Standard Compensation

• Each valid claimant can receive between $350 and $850 depending on the number of claims submitted.

2. Additional Compensation for Multiple Calls

• Individuals who can prove they received more than five calls may qualify for additional payments of up to $2,500.
• Documentation such as phone records or screenshots must be submitted to validate these claims.

3. Remaining Funds

• If fewer claims are filed, the payout per person could increase proportionally.

Step-by-Step Guide to Filing a Citibank $350-$850 Unwanted Calls Class Action Settlement Claim

Follow these steps to file your claim and ensure you receive your compensation:

Step 1: Check Your Eligibility

• Confirm that you meet the criteria for non-customers who received unauthorized robocalls during the specified period.

Step 2: Visit the Settlement Website

• Go to the official Head v. Citibank Settlement website to download or fill out the claim form.

Step 3: Fill Out the Claim Form

• Provide accurate personal information, including:
  • Your full name and mailing address.
  • The phone number(s) that received the call(s).

Step 4: Submit Documentation

• If claiming additional compensation for more than five calls, provide proof such as:
  • Call logs or phone records.
  • Screenshots of call histories showing Citibank’s number.

Step 5: File Your Claim

• Submit the completed form online or via mail by December 20, 2024.
• Online submissions can be completed directly on the settlement website.

Key Deadlines to Remember

• Claim Submission Deadline: December 20, 2024
• Exclusion or Objection Deadline: December 20, 2024
• Final Approval Hearing: January 14, 2025

Missing the claim deadline means forfeiting your right to compensation.

Maximizing Your Settlement Payout

Here are some practical tips to ensure you get the most out of this settlement:

1. Gather Evidence Early: If you believe you received multiple calls, start gathering phone records now.
2. Act Quickly: Don’t wait until the last minute to file your claim. Submitting early ensures you don’t miss deadlines.
3. Double-Check Your Claim: Ensure all details are accurate and supporting documents are attached to avoid claim rejection.

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Frequently Asked Questions (FAQs)

1. What is the Citibank robocall settlement?

The settlement addresses claims that Citibank made unauthorized prerecorded calls to non-customers about overdue credit card accounts, violating the TCPA.

2. How do I know if I’m eligible?

If you received such calls between August 15, 2014, and July 31, 2024, and were not a Citibank customer, you are eligible.

3. How much can I receive?

You can claim between $350 and $850, with additional compensation of up to $2,500 for multiple calls.

4. What documents are needed for additional compensation?

Phone logs, screenshots, or call records showing you received more than five calls from Citibank.

5. What happens if I miss the deadline?

Failing to file your claim by December 20, 2024, means you won’t receive any compensation from the settlement.

6. Will I owe taxes on the settlement?

Settlement payments may be taxable. Consult a tax professional for guidance.

The Importance of Consumer Protection

This settlement highlights the significance of laws like the TCPA in protecting consumers from invasive marketing practices. It also serves as a reminder for businesses to adhere strictly to telecommunication regulations.

What Can You Do to Protect Yourself from Robocalls?

• Register your number on the National Do Not Call Registry.
• Use call-blocking apps or features on your phone.
• Report unwanted calls to the Federal Trade Commission (FTC).